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Accessibility Statement

E11EVEN Club Hotel & Residences (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards to ensure our website is accessible to people with diverse abilities, including those who use assistive technologies. We regularly review and update our site to maintain and improve accessibility.

We welcome feedback. If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at connect@11clubhotelmiami.com with a description of the issue you encountered and your contact information. Your experience matters to us.

E11EVEN Club Hotel & Residences’ website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, Youtube, Twitter and Instagram.

Accessible features and amenities for guests visiting the E11EVEN Hotel & Residences property

E11EVEN Club Hotel & Residences is ADA compliant in accordance with the construction statutes of the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.


Property features:

  • Accessible public entrance.
  • The registration and concierge desk is 44” high. Guests who are unable to access the registration and concierge desk will receive personal assistance.
  • Accessible route from the public entrance to the registration area and accessible rooms.
  • Accessible elevator. Accessible route to the elevator from the public entrance, registration desk and rooms.
  • Accessible emergency exit.
  • Accessible public restroom.
  • Accessible route from parking area to the main entrance.
  • Accessible parking (valet only).
  • TTY for guest use in units.
  • Visual (strobe light) alarms.
  • Guest room televisions have closed captioning or closed captioning decoders are provided.
  • Accessible food and beverage outlets.
  • Accessible route to food and beverage outlets from the public entrance and accessible rooms.
  • Accessible meeting and event facilities, and accessible route to all meeting and event facilities from the public entrance and accessible rooms.
  • Accessible business center. Accessible route to business center from the public entrance and accessible rooms.
  • Accessible exercise facilities, and accessible route to exercise facilities from the public entrance and accessible rooms.
  • Service animals are welcome at E11EVEN Club Hotel & Residences.
  • TTY /TDD kit, telecommunication terminal, telephone amplifier, alarm clock with bed shaker available.
  • Door knock alert, ADA carrying case, alarm monitor receiver available.